Realtime Data Unavailable

Troubleshooting guide for when real-time meeting data is not available in Echo AI.

Overview

If you're seeing a 'Realtime Data Unavailable' message or experiencing issues with real-time features not working, this typically indicates that the app cannot access the live meeting transcript stream.

If you're the host of a meeting

As the meeting host, you have additional controls and settings that can affect real-time data availability. Check your meeting configuration and ensure that all necessary features are enabled for participants to access real-time streaming data.

If you're an attendee in a meeting

If you're joining a meeting as an attendee and experiencing real-time data issues, your access may depend on settings controlled by the meeting host or your organization's administrator. Verify that the host has enabled the necessary features and that you have the required permissions.

Common Causes

The most common reasons for this issue include:

  • RTMS (Real-Time Meeting Streaming) is not enabled for your Zoom account or meeting
  • Network connectivity issues preventing real-time data transmission
  • Meeting permissions or authentication problems
  • The meeting has not generated enough content yet (meetings need at least 5 minutes of dialogue)

Solutions

1. Verify RTMS is Enabled

Real-Time Meeting Streaming (RTMS) must be enabled for Echo AI to function. Check your Zoom settings:

  • Contact your Zoom administrator to verify RTMS is enabled for your organization
  • Ensure your Zoom account has the necessary permissions to use RTMS-enabled apps
  • Confirm the specific meeting has RTMS enabled (this can be set at the meeting level)

2. Check Network Connection

A stable internet connection is required for real-time data streaming:

  • Verify your internet connection is stable and not dropping packets
  • Check if your corporate firewall or network is blocking WebSocket connections
  • Try disabling VPN temporarily to see if it resolves the issue
  • Look for a 'Disconnected' indicator in the app and click reconnect if present

3. Wait for Meeting Content

The app needs time to process meeting content before features activate:

  • Wait at least 5-7 minutes after the meeting starts with active dialogue
  • Ensure people are actually speaking (the system needs verbal content to process)
  • Silent meetings or meetings with only chat messages won't generate real-time data

4. Refresh and Reconnect

Sometimes a simple refresh can resolve connection issues:

  • Close and reopen the Echo AI app from the Zoom Apps menu
  • If that doesn't work, try leaving and rejoining the Zoom meeting
  • Restart your Zoom client if the problem persists

Still Having Issues?

If none of these solutions work, please contact our support team at john@calvodulce.com with the following information:

  • The exact error message you're seeing
  • Your Zoom client version
  • Whether RTMS is enabled for your account (check with your Zoom admin)
  • How long the meeting had been running when the issue occurred
  • Any screenshots of the error